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We're here to help! Find answers to common questions or send us a message.

Frequently Asked Questions

How do I get started with Emma? +
Getting started is easy! Simply create a free account, and you'll get 2 minutes of conversation practice immediately. No credit card required. Just click the microphone button and start talking with Emma in English or Spanish.
What languages does Emma support? +
Currently, Emma supports English and Spanish conversation practice. These are the two most important languages in the US market, and we're working on adding more languages in the future.
Is Emma really free to start? +
Yes! You get 2 minutes of conversation time completely free every month. No credit card required to get started. You can upgrade later for unlimited conversations if you want more practice time.
Can I use Emma on my phone? +
Absolutely! Emma works on any device with a web browser, including smartphones and tablets. We're also developing dedicated mobile apps for iOS and Android that will be available soon.
How does Emma understand my speech? +
Emma uses advanced AI speech recognition technology to understand your spoken language. The system is trained on natural conversations and can handle various accents and speaking speeds. Just speak clearly and Emma will respond appropriately.
What if I make mistakes while speaking? +
Don't worry about making mistakes! Emma is designed to be patient and encouraging. Making mistakes is a natural part of learning, and Emma will help you improve through practice. The AI adapts to your level and provides gentle corrections when helpful.
How often should I practice with Emma? +
We recommend practicing with Emma for at least 10-15 minutes daily for the best results. Even short, regular practice sessions are more effective than long, infrequent ones. Emma tracks your progress and suggests optimal practice schedules.
Can I practice specific topics or situations? +
Yes! Emma can help you practice various real-world scenarios like job interviews, travel conversations, business meetings, or casual social interactions. You can request specific topics, and Emma will create relevant conversation practice for you.
Is my conversation data private and secure? +
Absolutely! Your privacy is our priority. All conversations are encrypted and stored securely. We never share your personal data or conversation content with third parties. You can read our full Privacy Policy for more details.
How do I cancel my subscription? +
You can cancel your subscription anytime from your account settings. There are no cancellation fees, and you'll continue to have access to your free 2 minutes per month even after canceling a paid subscription.

Still have questions? Send us a message!

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Other Ways to Reach Us

Email: support@teacher.marcrombach.com

Response Time: We typically respond within 24 hours

Business Hours: Monday - Friday, 9 AM - 6 PM EST

Emergency Support: For urgent technical issues, please mark your message as "Technical Support"